Some Playstation users got a refund of their money for purchases made with PayPal, the US money transfer service. However, their accounts have been automatically suspended because Sony hasn't received the money which means they can't have acces to the PlayStation Network.
Affected members in the UK should have received an email from PayPal saying they've been refunded.
A user, Adam, reports that he received the email on Thursday. He'd made an in-game purchase on 11 June for £1.99, which was refunded automatically.
"I had no control over it coming back to me. If they asked for it to be sent back to them I'd have no problem," he says.Adam was faced with the error code WS-37368-7, which means: "This Sony Entertainment Network ("SEN") account has been temporarily suspended from accessing SEN services for violating our Terms of Service and User Agreement. Please check the e-mail account associated with the account for further information."
"I tried going on the PlayStation and it said I need to sign in. So I put my login details in, and it said I am banned from the network."
Are you affected? Hopefully, this issue will be resolved as fast as possible so users can continue to enjoy the online community with their PlayStation gadgets.
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